Returns & refunds

We want every record to arrive in perfect shape. If something isn't right, contact us within 14 days of delivery via our contact page or on 0409 995 151.

Faulty or damaged records

If a record arrives damaged, warped, scratched or faulty, send us a photo and we'll replace it or give you a full refund, including shipping. Your rights under the Australian Consumer Law always apply.

Order-in records

You can cancel an order-in record free of charge within 24 hours of ordering. After that it has been ordered from our distributor specially for you, so a cancellation is given as store credit. If our distributor can't supply a record, we'll email you within 2 business days and refund that item in full.

Pre-orders

If a pre-order's release date changes, we'll email you the new date and you can cancel for a full refund.

Change of mind

For change-of-mind returns on in-stock records, contact us first. Records must be unopened and in their original condition.

Refunds go back to your original payment method, usually within 5 business days of approval.